At Amma Nanna Homely Foods, we take pride in delivering fresh and high-quality homemade food. Please read our return and refund policy carefully to understand the conditions under which returns, replacements, and refunds are processed.

Eligibility for Returns

We accept returns only under the following conditions:

  • Damaged or Spoiled Food: If the food is damaged, spoiled, or contaminated upon delivery, you may request a return.
  • Evidence Requirement: A clear photo or video of the damaged product must be provided within 24 hours of delivery.

Non-Eligible Cases for Returns

We do not accept returns in the following cases:

  • Taste Preferences: As our food is homemade, minor taste variations may occur and will not be considered for returns.
  • Change of Mind: Returns will not be accepted if you simply change your mind after ordering.
  • Late Requests: Return requests made after 24 hours of delivery will not be accepted.

Replacement and Refund Process

  • Verification: Once the complaint is received, our team will inspect the evidence to verify the issue.
  • Refunds: If the product is confirmed to be damaged or spoiled, a full refund will be processed to your original payment method within 5-7 business days.
  • Replacements: If eligible, we will arrange a replacement delivery at no extra cost. If the same item is unavailable, we will offer a full refund.

Return Process

  1. Request a Return: Contact our customer support team at ammanannahomelyfoods@gmail.com or call +919493153688 within 24 hours of receiving the order.
  2. Provide Evidence: Share a photo or video proof of the damaged or spoiled food.
  3. Resolution: Once verified, we will process either a refund or a replacement, depending on availability.

Important Notes

  • Refunds will be processed only after verifying the issue with the submitted evidence.
  • We reserve the right to decline returns if the evidence does not match our policy conditions.
  • For hygiene reasons, returned food items must not be consumed.

We value your trust and strive to provide the best experience with Amma Nanna Homely Foods. For any further assistance, please contact our customer support team at ammanannahomelyfoods@gmail.com.