At Amma Nanna Homely Foods, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect personal information to provide and improve our services. The information we collect includes:

1.1 Information You Provide Directly

  • Contact Details: Name, phone number, email, and address.
  • Order Details: Billing and shipping address, payment confirmation, and order history.
  • Account Information (if applicable): Username, password, and security details.
  • Customer Support Information: Information shared when you contact us for assistance.

1.2 Information Collected Automatically

  • Device & Usage Information: IP address, browser type, device details, and how you interact with our website.
  • Cookies & Tracking Technologies: We use cookies to enhance your experience and analyze website traffic.

1.3 Information from Third Parties

  • Payment processors may collect and process your payment details securely.
  • Delivery partners may receive your name, address, and contact details for order fulfillment.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing Orders: To manage orders, process payments, and arrange deliveries.
  • Customer Support: To respond to inquiries and provide assistance.
  • Marketing & Promotions: To send promotional emails or SMS (you can opt out anytime).
  • Security & Fraud Prevention: To detect and prevent fraud or unauthorized access.
  • Improving Services: To enhance your shopping experience based on feedback and analytics.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

  • Delivery Partners: To ensure smooth order fulfillment.
  • Payment Processors: To securely process transactions.
  • Marketing & Analytics Providers: To improve our services and promotional efforts.
  • Legal Authorities: If required by law or to protect our rights.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences.
  • Analyze website traffic and improve functionality.
  • Show relevant advertisements.

You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security & Retention

We take security seriously and implement measures to protect your data. However, no system is 100% secure. We retain your information for as long as necessary to fulfill our services and legal obligations.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request deletion of your data.
  • Opt out of marketing communications.
  • Correct inaccuracies in your data.

To exercise these rights, please contact us.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any information.

8. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website, and we encourage you to review this page periodically.

9. Contact Us

If you have any questions about our Privacy Policy, or if you wish to exercise your rights, please contact us:

📧 Email: ammanannahomelyfoods@gmail.com
📞 WhatsApp/Call: +91 949353688
📍 Address: Narsapuram, Roypet, municipal office Road, West Godavari District, Andhra Pradesh