Welcome to Amma Nanna Homely Foods! By accessing and using our website https://ammanannahomelyfoods.com and services, you agree to comply with the following Terms and Conditions. If you do not agree, please do not use our services.

1. General Information

  • Amma Nanna Homely Foods provides homemade food delivery services.
  • We reserve the right to modify these terms at any time. Changes will be posted on our website.
  • Continued use of our services after updates means you accept the new terms.

2. Orders & Payments

  • Placing Orders: Orders can be placed through our website, phone, or WhatsApp.
  • Payment Methods: We accept UPI, debit/credit cards, net banking, and cash on delivery .
  • Order Confirmation: You will receive a confirmation after placing an order. If you do not receive confirmation, please contact us.
  • Cancellations: Orders once placed cannot be canceled if they are already being prepared or dispatched.
  • Refund Policy: Refunds are processed only for orders that are canceled before preparation or in case of an issue with the order (see Refund Policy section below).

3. Delivery & Shipping

  • Delivery Areas: We currently deliver within All India.
  • Delivery Time: Estimated delivery time will be provided at the time of order. Delays may occur due to unforeseen circumstances.
  • Delivery Charges: Charges may apply based on the location and order amount.
  • Failed Delivery: If the delivery is unsuccessful due to incorrect address or unavailability, additional charges may apply for re-delivery.

4. Refund & Replacement Policy

  • Refunds or replacements are applicable only if:
    • The wrong item was delivered.
    • The food was damaged or spoiled upon delivery (with proof such as photos).
  • No refunds for personal taste preferences or minor variations.
  • Refund requests must be raised within 5 hour of delivery.

5. Food Safety & Quality

  • We ensure our food is fresh, homemade, and hygienically prepared.
  • Customers must consume food within the recommended time to maintain quality and safety.
  • We are not responsible for any adverse reactions due to allergies or personal dietary restrictions.

6. Usage of Our Website

  • User Conduct: You agree not to misuse the website or engage in fraudulent activities.
  • Intellectual Property: All content, logos, and images on our website are our property. You may not use them without permission.
  • Third-Party Links: We are not responsible for the privacy practices or content of third-party websites linked on our site.

7. Limitation of Liability

  • Amma Nanna Homely Foods is not liable for any indirect, incidental, or consequential damages arising from your use of our services.
  • In case of disputes, our liability is limited to the value of the order placed.

8. Governing Law & Disputes

  • These terms are governed by the laws of Andhra Padesh.
  • Any disputes shall be resolved through negotiation or legal proceedings in the courts.

9. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

📧 Email: ammanannahomelyfoods@gmail.com
📞 Phone/WhatsApp: +91 949315688
📍 Address: Narsapuram, Roypet, municipal office Road, West Godavari District, Andhra Pradesh.